To check the status of your order, go to Orders. Here you can review each order and its status.
Orders typically have the status On Hold if we haven’t yet received the payment. Please check your credit card or PayPal account to make sure that the payment has been completed properly.
Orders paid with PayPal eCheck takes longer
Some payment types can take time to process. For example, PayPal eCheck can take up to 3-6 business days to complete. If you have chosen to pay with PayPal eCheck you will receive an email from is to the email address which is registered to the account in which the purchase was completed, informing you about this.
Please note that when you pay with eCheck the money will first be taken out of your account, sent to PayPal, who sends it to your bank, who sends it back to PayPal and in the last step PayPal sends the payment to us. Unfortunately, there is nothing we can do to speed up this process.
When we have received the payment we will mark your orders as completed and you will be able to download the product or start using your subscription.
If you have any more questions, feel free to reach out to us at firstname.lastname@example.org.