What does my subscription include?

We currently offer two subscriptions:

All Access Subscription

This plan grants you access to download digital assets from our marketplace at creativefabrica.com. Your use of these assets is governed by our Subscription License. 

Downloads, applications and tools available through studio.creativefabrica.comstudio.creativefabrica.com are specifically excluded from this subscription.

Studio AI Subscription

This plan grants you access to use the AI-powered tools and features in our Studio application at studio.creativefabrica.com. Your use of the application and any content generated with it is governed by our Studio Terms. Access is provided through a system of Coins, which are subject to the following conditions:
 

• The number of Coins required to use any feature or tool is subject to change at our sole discretion.
• Promotional Coins are included with your subscription expire at the end of each annual billing period and do not roll over. 
• The number of Promotional Coins included with your subscription may vary and will always be communicated to you upon purchase of your subscription.
• Additional Coins purchased separately expire one year from their date of purchase. 
• These additional Coins can only be used in connection with an active AI Studio Subscription and cannot be used as a standalone product.
   

I have a subscription, why can't I download products freely?

If you have a Studio AI subscription, downloading from the marketplace is not included in your subscription - you will need an All Access Subscription.

If you have an active All Access subscription but you see an add to cart button, rather than a download button, then you are either logged out or logged into the wrong account.


 

First, visit the subscriptions page.

• If you are prompted to log in, then you are currently logged out. Make sure that you log in using the correct account details to access your subscription
• If you see that there is no All Access subscription on the subscriptions page, you are not logged into the correct account. In this case, log out and then log in using the correct account details.
• If you're not sure which account your subscription is linked to, please send us an email at hi@creativefabrica.com and include the Invoice ID on the email receipt for the purchase or renewal of your subscription.

If you have any more questions, feel free to reach out to us at hi@creativefabrica.com.