What should I do when I receive a copyright claim on my seller account?

Receiving a copyright claim on your seller account can be stressful, but taking the right steps can help you address the issue effectively. Here are the key steps to follow:

1. Review the Copyright Claim
   Carefully examine the copyright claim you received. Identify who filed the claim and the specifics of the claim. For example, It could be an issue with a keyword used in your product title or description, or the design itself. Understanding the nature of the claim is the first step in addressing it appropriately. Was your product rejected by a POD site? Please find additional guidelines here.
   
   
2. Check Elements Sourced from Creative Fabrica
   If the claim relates to elements sourced from Creative Fabrica, contact us at hi@creativefabrica.com. We will investigate the product in question for any potential copyright or trademark issues and provide guidance on the next steps.
   
   
3. Seek Legal Advice
   Consult with a legal professional in your area. Copyright and trademark laws differ  significantly across different regions. What is permissible in one country may not be allowed in another. It is crucial to understand the laws applicable in your region to navigate the claim effectively.
   
   
4. Ensure You Have Appropriate Rights
   Before appealing the decision, make sure you have all the appropriate rights to do so. Gather any documentation, licenses, or permissions that support your right to use the disputed content, and confirm the source of the elements used in your design. This will strengthen your position if you decide to challenge the claim.
   
   
5. Decide Whether to Appeal
   After reviewing the claim and deciding whether you want to appeal, follow the guidelines provided by the platform. Each platform, such as Etsy or Redbubble, will have specific instructions on how to appeal a decision. Make sure you understand these guidelines sufficiently before proceeding.
   
   
6. Document Your Process
   Keep detailed records of all communications, legal consultations, and steps taken in response to the claim. This documentation can be invaluable if the dispute escalates or if you need to demonstrate your compliance efforts to the platform.

By following these steps, you can navigate a copyright claim more effectively and reduce the risk of future claims.